Return & Refund

At AZBOKART, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect book, you may request a return within the eligible return period. Once your returned item is received and approved, the refund will be processed to your original payment method within 5–10 business days.

We also offer replacements for eligible products, subject to availability. Please note that books damaged after delivery, used items, digital products, and non-returnable items are not eligible for returns or refunds.

For any return or refund assistance, our customer support team is always here to help.

Frequently Asked Questions

Yes. You may request a return if the book is damaged, defective, incorrect, or eligible under our Return Policy. The request must be made within the specified return period after delivery.

You can contact our customer support with your order details, reason for return, and clear photos of the product (if applicable). Our team will review your request and guide you through the return process.

The following items are generally not eligible for return:

  • Books damaged after delivery
  • Products without original packaging
  • Books marked as non-returnable
  • Digital products or downloadable content (if applicable)

Please contact us immediately after receiving the order and provide clear photographs of the damaged product. We will review your request and arrange a replacement or refund if approved.

If you receive an incorrect product, please notify us within the return period. Once verified, we will arrange for the correct book to be shipped or issue a refund, as applicable.

Once the returned product is received and inspected, approved refunds are generally processed within 5–10 business days. The amount will be credited to your original payment method.

Shipping charges are generally non-refundable unless the return is due to an error on our part, such as a damaged, defective, or incorrect product.

Yes. Eligible products may be exchanged for the correct item or a replacement, subject to stock availability.
Orders can usually be cancelled before they are shipped. Once the order has been dispatched, cancellation may not be possible, and you may need to follow the return process after delivery.
Once your refund is approved and processed, you will receive a confirmation via email or SMS. The amount may take a few business days to reflect in your account, depending on your bank or payment provider.